Privacy Policy

We collect personal information you provide directly to us, including:

• Contact details -your name, phone number, email address and property address, when you request a quote, get in touch, or refer a friend.
• Property and usage information -details about your roof, existing solar or battery system, and electricity usage, used to prepare an accurate quote.
• Payment information -when you pay via bank transfer or our Stripe payment link, Stripe processes and stores your card details directly; we do not store full card numbers ourselves.
• Referral details -the name and contact details of a friend you refer to us through our Refer A Friend program.
• Communications -records of calls, emails and messages between you and our team, including for training and quality purposes.
• Technical information -standard website usage data such as IP address, browser type and pages visited, collected automatically when you browse our site.

We use the information we collect to:

• Prepare and provide solar and battery quotes, and design a system suited to your property.
• Schedule and carry out site assessments, installations and servicing.
• Process payments and manage your account with us.
• Handle STC (Small-scale Technology Certificate) rebate paperwork and other government rebate or approval processes on your behalf.
• Administer our Refer A Friend program, including contacting referred friends and paying referral bonuses.
• Respond to enquiries, provide customer support, and manage warranty or service requests.
• Send you relevant updates or offers, where you have not opted out of marketing communications.
• Meet our legal, accounting and regulatory obligations.

We only share personal information where it’s necessary to deliver our services, including with:

• CEC-accredited installers and subcontractors carrying out your installation or service work.
• Payment processors, including Stripe, to process online card payments securely.
• Our CRM, email and website hosting providers, who help us manage enquiries and communications.
• Government bodies and agencies, such as the Clean Energy Regulator, where required to process STC rebates or meet compliance obligations.
• Professional advisers (such as accountants or lawyers) and authorities, where required by law.

We do not sell your personal information to third parties.

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve its performance. You can disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure, including securing our systems and limiting access to personal information to staff and partners who need it to do their job.

We keep personal information for as long as it’s needed to provide our services, meet legal or warranty obligations, and resolve any disputes. Where information is no longer needed, we take reasonable steps to delete or de-identify it.

You may request access to, or correction of, the personal information we hold about you at any time, and you can opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly. If you have concerns about how we’ve handled your personal information, please contact us first -if you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page shows when it was last revised.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@sunsolarsolutions.com.au
• Phone: 1300 678 187
• Address: 526/368 Sussex St, Sydney NSW 2000