We’ve Got You Covered
Service & Maintenance
Support doesn’t stop at installation. Here’s how we keep your system running, and how we handle it if something ever goes wrong.
Ongoing Support
Looking After Your System
Scheduled Maintenance
Routine health checks and cleaning to keep your system performing at its best year-round.
Priority Support
A dedicated support line for existing customers, for anything from system questions to fault callouts.
Fault Diagnosis & Repair
Fast, CEC-accredited technicians to diagnose and fix any issue with your solar or battery system.
Warranty Management
We manage manufacturer warranty claims on your behalf, so you never have to deal with it alone.
Complaint Resolution Process
We take every complaint seriously. Here’s exactly what happens after you raise one with us.
Acknowledgment
We acknowledge receipt of your complaint within 5 business days of it being raised.
Review
We carry out an initial assessment and may reach out for extra information or documentation.
Investigation
Your complaint is examined impartially, using the details you’ve provided alongside our own records.
Response
A service expert contacts you as soon as possible. We aim to share our findings and next steps within 45 days, and will keep you updated if more time is needed.
Action
Where it’s warranted, we update our processes or policies off the back of your feedback.
Record-Keeping
Every complaint is logged so we can track trends and keep improving how we serve customers.
Not Happy With the Outcome?
If you’re not satisfied with how we’ve resolved your complaint, you’re welcome to escalate it to the relevant federal, state or territory Ombudsman, Office of Fair Trading, or consumer protection agency.
Common Questions
Service & Maintenance FAQs
Need to Reach Us?
Whether it’s a service request or a complaint, our team is ready to help.
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